Chatbots are software applications that use artificial
intelligence & natural language processing to understand what a
human wants, and guides them to their desired outcome with as
little work for the end user as possible. The global chatbot market
was estimated at USD 1,895 million in 2021 and is expected to hit
USD 7,800 million by 2028, registering a CAGR of 22.4% from 2022 to
2028 as per the latest report by Gen Consulting Company.
The report provides in-depth analysis and insights regarding
the current global market scenario, latest trends and drivers into
global chatbot market. It offers an exclusive insight into various
details such as market size, key trends, competitive landscape,
growth rate and market segments. This study also provides an
analysis of the impact of the COVID-19 crisis on the chatbot
industry.
This industry report offers market estimates and forecasts of
the global market, followed by a detailed analysis of the product,
interface, hosted platform, organization size, end user, and
region. The global market for chatbot can be segmented by product:
rule based chatbots, AI-integrate chatbots. Globally, the
AI-integrate chatbots segment made up the largest share of the
chatbot market. Chatbot market is further segmented by interface:
web-based, application-based. The application-based segment
captured the largest share of the market in 2021. Based on hosted
platform, the chatbot market is segmented into: standalone,
managed-integrated. On the basis of organization size, the chatbot
market also can be divided into: large enterprises, small and
medium-sized enterprises (SMEs). Chatbot market by end user is
categorized into: BFSI, healthcare, IT & telecommunications,
residential, retail & ecommerce, travel & hospitality,
others. The chatbot market by region can be segmented into: Asia
Pacific, Europe, North America, Rest of the World (RoW).
By Product:
- rule based chatbots
- AI-integrate chatbots
By Interface:
- web-based
- application-based
By Hosted Platform:
- standalone
- managed-integrated
By Organization Size:
- large enterprises
- small and medium-sized enterprises (SMEs)
By End User:
- BFSI
- healthcare
- IT & telecommunications
- residential
- retail & ecommerce
- travel & hospitality
- others
By Region:
- Asia Pacific
- Europe
- North America
- Rest of the World (RoW)
The report also provides a detailed analysis of several
leading chatbot market vendors that include [24]7.ai, Inc., Aivo,
Alphabet Inc. (Dialogflow), Amazon Web Services Inc., Artificial
Solutions International AB, Bitonic Technology Labs, Inc. (Yellow
Messenger), Botsify Inc., Chatfuel, CogniCor Technologies Inc.,
Contus Support Interactive Private Limited, Conversica, Inc,
Creative Virtual Ltd., eGain Corporation, Genesys Cloud Services,
Inc., Inbenta Technologies Inc., International Business Machines
Corp., Kevit Infotech LLP, Kore.ai Inc., LiveChat, Inc.,
LivePerson, Inc., Microsoft Corporation, MindMeld Inc. (Cisco
Systems, Inc.), MobileMonkey Inc., Next IT Corporation (Verint
Systems Inc.), Nuance Communications, Inc., among others.
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Historical & Forecast Period
This research report provides analysis for each segment from
2018 to 2028 considering 2021 to be the base year.
Scope of the Report
- To analyze and forecast the market size of the global
chatbot market.
- To classify and forecast the global chatbot market based on
product, interface, hosted platform, organization size, end user,
region.
- To identify drivers and challenges for the global chatbot
market.
- To examine competitive developments such as mergers &
acquisitions, agreements, collaborations and partnerships, etc., in
the global chatbot market.
- To identify and analyze the profile of leading players
operating in the global chatbot market.
Why Choose This Report
- Gain a reliable outlook of the global chatbot market
forecasts from 2022 to 2028 across scenarios.
- Identify growth segments for investment.
- Stay ahead of competitors through company profiles and
market data.
- The market estimate for ease of analysis across scenarios
in Excel format.
- Strategy consulting and research support for three months.
- Print authentication provided for the single-user
license.